Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Ready-made products and vintage items are prepared for dispatch after payment has been confirmed.
Made-to-order, personalised and bespoke products require additional production time. The estimated production time shown on the product page or agreed in writing forms part of the order.
If an order contains both ready-made and made-to-order products, the complete order may be dispatched when all items are ready unless separate shipping has been agreed.
DELIVERY DESTINATIONS AND COSTS
Available delivery destinations, shipping methods and charges are displayed at checkout.
Shipping costs depend on the destination, parcel size, weight and selected delivery service. Large, fragile or unusually shaped lamps may require an individual shipping quotation.
DELIVERY ESTIMATES
Any delivery estimate is provided in good faith but is not a guaranteed delivery date.
Delivery can be affected by carrier delays, adverse weather, customs procedures, public holidays or other circumstances outside our reasonable control.
Please contact us before ordering if delivery is required for a particular date.
DELIVERY ADDRESS
The customer is responsible for providing a complete and accurate delivery address.
Contact us immediately if an address needs to be corrected. Once an order has been dispatched, it might not be possible to change the address or redirect the parcel.
Additional carrier charges resulting from an incorrect or incomplete address, an unsuccessful delivery or an uncollected parcel may be charged to the customer where permitted by law.
INTERNATIONAL ORDERS
International orders may be subject to customs inspections, import duties, local taxes or handling charges in the destination country.
Unless these charges are collected at checkout, they are the responsibility of the recipient. The Lamp Lady cannot control or predict charges imposed by customs authorities or local carriers.
TRACKING
Where tracking is available, the tracking information will be sent after dispatch.
Tracking information can take time to become active after the parcel has been collected by the carrier.
FRAGILE AND VINTAGE ITEMS
Lamps, glass, ceramic, crystal, stone and other fragile or vintage products are packed carefully according to their materials and condition.
Please retain all external and internal packaging until the item has been inspected and you are satisfied that it has arrived safely.
DAMAGE IN TRANSIT
If an item arrives damaged, contact us as soon as reasonably possible at [the.lamp.lady.italy@gmail.com](mailto:the.lamp.lady.italy@gmail.com).
Please provide:
• your order number;
• photographs of the external packaging;
• photographs of the internal packaging;
• photographs clearly showing the damage.
Do not discard the item or packaging while the matter is being investigated, as the carrier may require an inspection.
DELAYED OR MISSING PARCELS
If tracking shows an unusual delay or a parcel appears to be missing, contact us so that an investigation can be opened with the carrier.
A replacement or refund will be considered after the carrier’s investigation and in accordance with applicable consumer law.
CONTACT
For shipping questions, contact:
[the.lamp.lady.italy@gmail.com](mailto:the.lamp.lady.italy@gmail.com)