Shipping & Returns

Order processing

Ready-made and vintage items are prepared for dispatch after payment has been confirmed. Made-to-order and personalised products require production time; the estimate shown on the product page or agreed in writing forms part of the order.

Delivery

Available destinations, delivery methods and charges are displayed at checkout. Delivery estimates are not guarantees and can be affected by carriers, customs or circumstances outside our control.

International orders

The customer is responsible for providing a complete and accurate delivery address. Import duties, local taxes and customs handling charges not collected at checkout remain the responsibility of the recipient.

Returns

For eligible non-personalised goods purchased online, consumers may notify us of a return within 14 days of delivery, subject to applicable consumer law. Contact the.lamp.lady.italy@gmail.com before returning an item. Goods must be handled with reasonable care and returned securely in their original condition and packaging.

Personalised and bespoke products

Products made to the customer’s specifications or clearly personalised are generally excluded from the statutory cancellation right, except where they are faulty, damaged or not as agreed.

Vintage items

Vintage products show signs of age and use. Described wear, variation and patina are not faults. This does not affect rights where an item is materially different from its description or arrives damaged.

Damage in transit

If an order arrives damaged, photograph the outer packaging, internal packaging and item before discarding anything, and contact us promptly with the order number. Nothing on this page limits mandatory consumer rights.